Career Du lac et du parc grand resort

Hotel in Riva Del Garda

Career

Du Lac et Du Parc Grand Resort is a large family made up of a team of professionals who contribute to our impeccable service. Here are all our open positions, join us!

FRONT OFFICE & BOOKING MANAGER (PARTNER STRUCTURE)

Reporting to the General Manager, the Front Office & Booking Manager deals with all services relating to reception, coordinating the activities of the entire lobby. He/she is responsible for managing reservations, handling complaints and misunderstandings that have occurred or have been reported to reception, and, more generally, coordinating and monitoring Front Office activities. He is responsible for making room reservations, checking room availability, and assigning rooms when guests arrive. He handles complaints and problems reported by guests and emergency situations.
Main responsibilities
  • Manages the function's human resources by coordinating their activities and, in agreement with the Human Resources Manager, takes care of training and professional development
  • Coordinates the Front Office and booking staff as well as the Concierge.
  • Supervises the work of the booking department, guaranteeing speed and punctuality in responding to guests' requests.
  • Analyses the availability of rooms and supports the company's sales strategy to maximize occupancy, revenue, and performance of the hotel.
  • He manages the rooms in close collaboration with the Housekeeping Manager.
  • He reviews daily arrivals and room assignments to fully meet guests' needs and make their holidays enjoyable.
  • He constantly interacts with VIP guests; he conveys the group's distinctive values and skills to guests.
  • He manages and coordinates all operations relating to the Reception department.
  • He performs administrative and accounting tasks such as issuing tax documents and cashiering.

Requirements:
  • At least 5 years of experience in the role, in similar, high-positioning hotel contexts
  • Proven experience in the reservations department in high-positioning hotel contexts
  • Knowledge of management systems
  • Knowledge of German and English

Behavioural skills required:
  • Problem-solving: Be able to work in stressful situations, mainly when dealing with guest complaints and grievances in a friendly and timely manner.
  • Stress management: resilience and resilience in difficult and stressful situations
  • Organization: defines the internal organization of his or her function, taking care that employees are appropriately result-oriented
  • Communication: disseminates identified solutions and incorporates them into work processes;
  • makes his/her knowledge and experience available to all; is responsible for internal communication within his/her department
  • Relationship skills: ability to create a cohesive and motivated team
  • Result orientation: he is concrete and achievable concerning the objectives he sets for himself

Application

KITCHEN DEMI-CHEF

We are looking for a Kitchen Demi-Chef. A requirement is to have prior experience in similar hotels. Good interpersonal skills, dynamism, and aptitude for teamwork are required. A good knowledge of the Italian language is also required.
Requirements
  • Strong motivation to work in a team
  • Strong sensitivity and attention to standards
  • Respect for hygiene regulations
  • Strong quality and customer orientation

Details
  • Type of work: Seasonal
  • Contract duration: 6/8 months
  • Location: Riva del Garda
  • Department: F&B Cooking
  • Languages: Italian
  • Other benefits: company canteen, uniform washing, possibility of accommodation

Application Send applications to: [email protected]

CHEF DE RANG

We are looking for a Chef de Rang. To apply, a good knowledge of Italian and English, good interpersonal skills, dynamism, and teamwork are required. Knowledge of German will be a preferential requirement for employment.
Requirements
  • Previous experience in the role in similar hotel contexts
  • Good written and spoken knowledge of English and Italian
  • Behavioural skills required
  • Relationship skills: ability to work in a cohesive and motivated team
  • Results-oriented: concrete and achievable concerning the objectives set

Details
  • Type of work: Seasonal
  • Location: Riva del Garda, Italy
  • Department: F&B Hall
  • Languages: German optional, English optional, Italian
  • Contract duration: 7 months
  • Other benefits: company canteen, uniforms

Application Send applications to: [email protected]

FLOOR MAID

We are looking for a floor maid. Under the responsibility of the First Housekeeper, the person will be responsible for the cleanliness, hygiene, and tidiness of the rooms and common areas of the Resort. In performing their duties, they will respect and comply with the hygiene and health rules and operational standards of Du Lac et Du Parc.

Requirements
  • Previous experience in the same role in 4/5-star hotels
  • Good knowledge of written and spoken Italian
  • Behavioural skills required
  • Availability and flexibility
  • Excellent predisposition to work in a team
  • Attention to detail.

Details
  • Job type: Seasonal
  • Location: Riva del Garda, Italy
  • Department: Floors
  • Languages: Italian, English (optional)
  • Starts in: April 2023
  • Contract duration: 7 months
    Application Send applications to: [email protected]

FRONT OFFICE AGENT

We are looking for a front office agent. A requirement is good knowledge not only of Italian but also of written and spoken German and spoken and written English. Good interpersonal skills and an aptitude for teamwork are required.

Main responsibilities
  • guest reception, check-in, and check-out activities, cash management, and document issuing
  • accounting
  • collaborating with all the hotel's internal departments
  • handling guest complaints and grievances
  • accommodation on request
  • food, uniforms
Requirements
  • Previous experience in the role in similar hotel contexts
  • Good written and spoken knowledge of German, English, and Italian
Behavioural skills required
  • Problem-solving: Be able to work in stressful situations, mainly when dealing with
  • Handling guest complaints and grievances in a friendly and timely manner.
  • Relationship skills: ability to work in a cohesive and motivated team
  • Results orientation: is concrete and achievable concerning the goals he/she sets himself/herself
  • Languages required: German and English. Italian is a plus
Application: Send applications to: [email protected]

BARMAN / BARLADY

We are looking for a catering and bar service professional. The resource will be under the responsibility of the Head Barman and will be responsible for bar and restaurant bistro service.

Requirements:
  • Previous experience in the same role in 4/5 star hotels;
  • Good knowledge of written and spoken Italian and English;
  • Knowledge of German will be a preferential requirement for employment.

Behavioural skills required:
  • Availability and flexibility
  • Excellent predisposition to work in a team;
  • Attention to detail.

Details:
  • Type of work: Seasonal
  • Location: Riva del Garda, Italy
  • Department: F&B
  • Languages: Italian, English, German (optional)
  • Benefits: company canteen, uniforms

Application: Send applications to: [email protected]

KITCHEN COMMIS

Hotel Du Lac et Du Parc is looking for a Kitchen Commis for its Riva Del Garda location. Good interpersonal skills, dynamism and aptitude for teamwork are required. Finally, good knowledge of the Italian language is required.

Requirements
  • Professional diploma
  • Strong motivation to work in a team
  • Strong sensitivity and attention to compliance with standards
  • Compliance with hygiene regulationsResults orientation

Details
  • Type of work: seasonal
  • Location: Riva del Garda
  • Department: F&B Cooking
  • Languages: Italian, English optional
  • Other benefits: company canteen, uniform washing, possibility of accommodation

To apply, send your CV to [email protected]
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